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Friday Five

You know, there are a whole bunch of Friday Five websites around now. It's great - you can scan through them till you find one with interesting questions this week.

1. Where does your patience suffer the most?
Walking through town when it's busy and people are walking slowly, standing around chatting, suddenly coming to a halt, or blocking most of the pavement with buggies, when I'm trying to go to work. Usually. This makes me start spewing steam from my ears and contemplating ripping people's heads off their necks. But I get over it quite quickly once I've managed to pass them...

2. How long will you wait in a check out line before abandoning your purchases?
Depends how much I want the purchase, and whether the shop is actually really busy or whether they've only got one person on the till and another four wandering around aimlessly. If they can't be bothered to come and serve me, I'm not that bothered about giving them my custom...

3. What is your limit for phone hold times?
Longer now, because I just put the phone on loudspeaker and go on the internet or something - you don't have to sit there with the phone to your ear any more. Eh, but still not that long - about 10 mins normally, maybe 20 mins for really important things. And I like it when they tell me where I am in the queue.

4. If they took the same amount of time and got you to the exact same place, would you rather take a congested highway or slow, winding back roads?
Congested highway, probably. (But what is this concept of slow back roads? Back roads are for roaring down and screeching round corners.)

5. Have you ever been rude to a fellow customer or a store employee because you've had to wait in line? Have you been the recipient of such behaviour? How do you handle it?
I was a bit narky at a girl in New Look the other week because they were being really incompetent about deciding whether they had one big checkout line or lots of individual ones - they'd told us there was one big one, we'd moved, and then more people had come up and made individual ones at the other tills, and about a dozen people ended up getting served in front of us. When I finally got to the till I tried to explain (politely) why we'd been upset and refusing to go back into individual queues, and she was completely uninterested and didn't even apologise. So she got snarked at, and subjected to the Eyeroll of Doom. But I wouldn't be rude to anyone because of a big queue that wasn't their fault.

I used to get it quite a lot when I worked in a shop. I tended to apologise once and then ignore them unless they started targetting another customer. And if I thought they were being too unreasonable I'd serve them ve-e-e-e-ry slo-o-o-o-wly.


( 4 comments — Comment )
Jun. 30th, 2006 03:39 pm (UTC)
ooh where are these various fives?
Jun. 30th, 2006 03:41 pm (UTC)
I just googled "friday five". One of them is thefridayfive, and the one I got these from is here.
Jun. 30th, 2006 03:43 pm (UTC)
score! Thanks!
Jun. 30th, 2006 04:19 pm (UTC)
Hee, I think it is the unwritten guideline for non-verbal protest that any unwarrantedly stroppy customer gets served at the slowest possible speed. I used to do that too when I worked in a book shop, and I can see it happen a lot up the road at the small supermarket - they get a loads of hugely impatient buggers who whinge about the service loudly. And they wonder why it takes five minutes for them to buy a stamp?
( 4 comments — Comment )


bad wolf
Notes from extinction

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